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Introduction
Introducing your selves to the basics of attending calls.
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How should call responders react to the calls
How a call responder should react to any kind of calls they receive.
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Mind Mapping
Mind mapping is an effective means to take notes and brainstorm essay topics.
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How should call responders answer to the calls
Knowing the right way to speak to your customers over the phone can be challenging.
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Self-Evaluation
Trainees go through various scenarios that project stressful situation and how they react to those situations.